Shipping policy
Last updated: October 30, 2026.
Where We Ship
We ship only to addresses in the United States and its territories and possessions. We do not ship to any other country, and we do not ship to freight forwarders.
Order Processing
Orders are packed and shipped by our fulfillment partner, Universal Fulfillment. Orders are normally processed within one to two business days after we send your order confirmation email, excluding weekends and holidays. Orders placed before 10:00 AM Eastern Time on a business day are typically shipped the same day. Orders placed after that time, on weekends, or on holidays typically ship the next business day. Our business days are Monday through Friday, and we observe the United States Postal Service holiday schedule. If we cannot ship your order within 30 days after we send your order confirmation email, we will notify you, give you a revised shipping date, and give you the option to cancel the affected items for a full refund.
Shipping Rates
Free shipping on orders over $50. The $50 threshold is based on your order subtotal before any discount codes are applied.
Orders of $50 or less: flat $8 shipping and handling.
Express shipping is available at checkout for $15, regardless of order value.
Carriers and Delivery Times
We ship with UPS, FedEx and USPS, and for standard orders we select the best available rate among them. Estimated delivery:
Standard orders: 3 to 5 business days after shipment.
Delivery times are estimates and are not guaranteed. Delays can occur because of carrier issues, weather, or high order volume.
Order Tracking
When your order ships, we will email you a confirmation with a tracking number and link. If you have not received tracking information within five business days of placing your order, please contact us at support@hydrosportmax.com.
Sales Tax
Applicable sales tax is calculated and collected at checkout based on your shipping address.
Shipping Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address you provided at checkout. If you need to change your shipping address, email us at support@hydrosportmax.com as soon as possible. We can usually update an address until your order enters processing, which is generally between 8:30 and 9:00 AM Eastern Time on business days, after which we cannot guarantee a change. We ship to PO boxes through USPS.
Lost, Delayed, or Damaged Packages
Title and risk of loss pass to you when your order is delivered to the address you provided at checkout. If your package arrives damaged, or tracking shows it was delivered but you did not receive it, contact us at support@hydrosportmax.com within 14 days after the carrier’s recorded delivery date or, if the package never arrives, within 14 days after the last tracking update, with your order number and photos of any damage. We will replace the affected items or refund them, at our option, at no additional charge to you. This 14 day period applies only to claims that a shipment was lost or damaged in transit and does not shorten your right to return a defective, damaged or incorrect product under our Terms and Conditions of Sale.
Returns
Returns and refunds are governed by our Terms and Conditions of Sale. This Shipping Policy is provided for convenience, and if anything in it conflicts with our Terms and Conditions of Sale, the Terms and Conditions of Sale control.
Contact Us
Questions about your order? Email us at support@hydrosportmax.com.
