Refund policy

HydroSport Max Returns and Refunds Policy

Last updated: October 30, 2026.

Scope of this Policy

This Policy applies to products you buy on hydrosportmax.com (the “Site”). Orders placed through Amazon, TikTok Shop or any other third-party marketplace, live shopping channel or retailer are governed by that marketplace’s, channel’s or retailer’s own return and refund rules, not by this Policy.

Our Terms and Conditions of Sale state the shipping, return and refund terms that apply to your order. This Policy is provided for convenience, and if anything in it conflicts with our Terms and Conditions of Sale, the Terms and Conditions of Sale control.

We sell and ship only to addresses in the United States and its territories and possessions.

Returns

Except for any product designated on the Site as non-returnable, you may return a product within thirty (30) days after delivery for a refund of the purchase price, less the original shipping and handling costs, if the product is returned unopened and unused in its original condition and packaging.

A product that is defective, damaged or not what you ordered may be returned whether or not it has been opened, and we will replace it or refund it in full, including the original shipping and handling costs.

How to Start a Return

  1. Email us at support@hydrosportmax.com with your order number and the items you would like to return.

  2. We will reply with a Return Merchandise Authorization (“RMA”) number and return instructions. No return of any type will be accepted without an RMA number.

  3. Mark the RMA number on the outside of the package and ship the product to Universal Fulfillment, c/o HydroSport Max, 1405 Poinsettia Drive, Building G, Bay 12, Delray Beach, FL 33444.

We cannot accept returns sent without an RMA number or sent to any other address. We recommend a trackable shipping service, because we cannot issue a refund for a product that does not reach us.

Return Shipping

You are responsible for the shipping and handling charges on a returned item, and the original shipping and handling charges are not refunded, except that we pay return shipping and refund the original shipping and handling charges when the product is defective, damaged or not what you ordered. Unless you prepay return shipping yourself, we will deduct the cost of return shipping from your refund and show that deduction in your refund confirmation. Returns are not subject to a restocking fee.

Refunds

After we receive and inspect your return, we will email you to confirm. Refunds are processed within five (5) business days after we receive the returned product, and your bank or card issuer may take additional time to post the credit. Your refund is credited to the same payment method used for the original purchase. We refund the purchase price and any applicable tax, less any return shipping cost deducted as described above.

Packages Lost or Damaged in Transit, and Incorrect Items

Title and risk of loss pass to you when your order is delivered to the address you provided at checkout. If your order arrives damaged, if you received the wrong item, or if tracking shows delivery but you did not receive the package, email support@hydrosportmax.com within fourteen (14) days after the carrier’s recorded delivery date or, if the package never arrives, within fourteen (14) days after the last tracking update. Include your order number and a photograph of any damage. We will replace the affected items or refund them, at our option, at no additional charge to you, and we may tell you that you do not need to send the item back.

This 14-day period applies only to claims that a shipment was lost or damaged in transit. It does not shorten your right to return a defective, damaged or incorrect product under this Policy or your rights under the limited warranty in our Terms and Conditions of Sale.

Items We Cannot Accept

We cannot accept a product that has been opened or used, unless it is defective, damaged or not what you ordered. We also cannot accept any product designated on the Site as non-returnable, or a product returned more than thirty (30) days after delivery. Any non-returnable designation will appear conspicuously on the product page before you place your order.

Limited Warranty

Separate from this Policy, the products are covered by the limited warranty in our Terms and Conditions of Sale for two (2) years after purchase. That warranty explains what it covers, what it does not cover, and how to obtain warranty service.

Nothing Here Limits Your Legal Rights

Nothing in this Policy limits any refund or other remedy you are entitled to under applicable law, or any right you have as a consumer that cannot be waived.

Questions

Email support@hydrosportmax.com, or write to Elliott Consumer Packaged Goods, LLC d/b/a HydroSport Max, 4920 Atlanta Highway, Suite 329, Alpharetta, GA 30004.